Delivery & Returns Information

Great news – all orders qualify for FREE INTERNATIONAL delivery!

Delivery Time:

All items are dispatched within 1 – 3 working days. (Except those from the ‘ring building tool’, where we estimate up to four weeks for dispatch).

90% of all UK orders arrive within 2 – 3 working days!

All orders are insured and sent by Royal Mail Tracked and Signed.

 

If you have a questions about a current or future order, please use our live chat facility or visit our contact us page.

RETURN TO SHOP

Returns:

Returns, Refunds and Cancellations

At FabFox.co.uk we pride ourselves in delivering quality jewellery to our customers. In rare situations you may find you would like to exchange or return an item purchased from our web store, please get in touch as soon as possible and we can assist you. We may have a replacement item in stock in our store.

Before returning your item, please contact us via e-mail to let us understand the nature of the issue and to authorise the return of the product.

On the day you receive your product you will have 14 days to request a refund or return (this does not apply to pieces which have been customised, e.g. the piece has been ordered in a specific metal, a certain size, with gemstones or with custom engraving). When posting your product to FabFox.co.uk returns department, we will refund the original postage price if the item is faulty or significantly not as described. You will have 14 days from the date that the refund has been accepted to post the item to us, items delivered after this period may not be eligible for a refund.

Unfortunately we cannot accept any returns of earrings. This is for hygiene reasons and doesn’t affect your statutory rights.  We cannot accept items that have been engraved, made-to-order, personalised or altered/modified, except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned.

If any items in your order prove to be faulty, please get in touch as soon as possible and we can assist you in the process.

Our guarantee to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Any refunds for items purchase using any form of Cryptocurrency, e.g. Bitcoin, Dash – will be refunded at the rate at the time of refund issuance. We will not refund at the exchange rate on the day of purchase, this is to protect both the consumer, and the business from volatile price fluctuations. You will receive the equivelant amount of money returned as you initially spent.

Cancellations

Under the Consumer Contracts Regulations, you are provided the right to cancel your order with us at any time within 14 days of receiving your goods.

Should you choose to cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been despatched. You are under a duty to take reasonable care of the goods, which means the goods must be unused.